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JIMINY SELF-HELP HANDBOOK 28

a. Plakat dotyczący technik rozwiązywania konfliktów (https://www.twinkl.co.uk/).

Conflict Resolution Techniques

When you are dealing with a conflict, the following ideas are useful, no matter which
technique you are using.

Agree together to Don't rush to comment Use active listening
work with facts rather back. Take time to think techniques to ensure
than fiction or about their ideas and they feel heard
assumptions. thoughts before and understood.
responding.

Work together to discuss a resolution technique and ensure both parties are wanting to
resolve the issue.

Together, agree the facts of the situation.

Together, identify what the problem is.

Negotiate a solution to the problem together and a way for all parties to move forward.
This might take some time together to fully ensure every aspect of the problem
is being addressed and resolved for both parties.

Ensure every party agrees with the resolution that is happening and feels it resolves
their part of the conflict.

Everyone involved should feel proud and happy with the resolution and be part of
suggesting ways to prevent a future situation getting to this point.

Through following a methodical approach to conflict resolution, you expend less
emotional energy and protect your wellbeing. Conflict resolution can be a process to
follow rather than a battle to take part in.

See the problem or Respect the other
situation separately person and their
of the person opinion and feelings.