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JIMINY SELF-HELP HANDBOOK
KEY SOCIAL/RELATIONSHIP MANAGEMENT SKILLS 22
SKILLS COMMUNICATION SKILLS

Confidence
Listening skills
Written and spoken Open-mindedness
Respect
Verbal and non-verbal abilities
Feedback
Patience and understanding
Friendliness Presentation skills
Public speaking
Being supportive skills
CONFLICT-RESOLUTION
SKILLS

By learning conflict-resolution skills, you can keep
your personal and professional relationships
strong and productive.

TEAM-WORKING SKILLS

Supportive attitude
Collaborative skills
Friendliness
Care for others
Building confidence Empathy
Enthusiasm
Creative thinking and
Friendliness
idea exchange Taking criticism
Patience

LEADERSHIP SKILLS

Negotiation skills
Proactive Optimistic and positive
The ability to inspire and thinking
motivate Planning and analytical
Being confident skills
Strategic Planning Coaching and mentoring
Conflict-resolution skills Diplomacy
Effective delegation skills Talent management
Open-minded
INFLUENCING AND PERSUATION

SKILLS

These skills are a great power! Why? Because
people believe what you say and you can make
them follow or you can influence people in the
most beneficial way for you.