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JIMINY SELF-HELP HANDBOOK 30

3.3. Exercise 3
Please select the correct answer about Empathy

1. Empathy is a positive competence and must be developed and exercised unconditionally
because it can make our society better.
2. Empathy is a useful competence but there are many more important than that.
3. Empathy is a very positive competence but there are boundaries in its use.

Correct Answers: 3

Empathy is one of the most important competencies someone needs to have or develop. Still, people
may use it to manipulate others, or it can cause us psychological exhaustion and feelings of guilt if we
exaggerate.

3.4. Exercise 4
Please find the incorrect sentences around listening to others.
1. We must be sure to pay attention and to look directly at the speaker.
2. It’s good to say occasionally “mmhm” or “okay” when someone is talking, even if we don’t
listen carefully.
3. We should let the other person know that we’re listening. For example, by shaking our head.
4. We can select parts only of what someone says to avoid overload.
5. We should listen to the other person when (s)he is talking, instead of preparing our reply.

Correct Answers: 2 & 4

Sentence 2 describes pretend listening which is quite offensive. Sentence 4 describes selective listening
that beyond offending the speaker, it can drive us to totally different conclusions of what the speaker
meant.

3.5. Exercise 5
Select the most appropriate method for assessing the EI level of JIMINY’s group of learners.

1. Answering extensive questionnaires (30+ questions) that can give us an in-depth evaluation of
learners’ level.
2. A mix of interview and small questionnaires where the trainee can answer orally if they wish
so.
3. The issues of the targeted group are well documented so there is no big need for assessment.
Correct Answer: 2

The method of answer 1 could be overwhelming for our target group and too detailed for the
information we wish to retrieve. Answer 3 may lead to one-size-fits-all type of interventions that limits
success. Answer 2 looks the more balanced one, although it consumes more resources.