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JIMINY SELF-HELP HANDBOOK 34

5.2. Final assessment
Please indicate your level of agreement with the following sentences.

Totally Partially Partiall Totall
disagre disagree y agree y
e agree
Empathy
1. I understand the importance of Empathy in
my everyday life.
2. I know how to be an active listener and what
to avoid when someone is talking to me.
3. I can recognize non-verbal signs of others on
face and body movements.
4. I understand why there should be emotional
boundaries.
Organizational Awareness

1. I understand why Organizational Awareness
is important in my working life.

2. I understand that there are both formal and
informal ways to get things done in an
organization and they are both important.

Service Orientation

1. I understand that customer satisfaction
depends significantly on the empathy I am
showing to them.
2. I can detect dissatisfaction more easily
improving this way customer service.

We may assume that the majority of the trainees’ answers in the initial assessment will fall in the
‘poor’ and ‘ok’ categories. Increase of knowledge will be indicated if the trainees agree even partially
with the provided sentences in the final assessment.