Page 27 - 1.2
P. 27
JIMINY SELF-HELP HANDBOOK 27
Scoring
Lips
Other
The speaker’s emotion is:
How Success Looks Like and How We Measure It
In the business environment there are many indicators to use. If e.g., a company decides to train
customer-facing employees in EI they can observe employee turnover, customer satisfaction and
customer complaints before and after the intervention.
For the case of JIMINY and for training sessions for this type of content and audience (where we cannot
have strict validation and qualification standards) a set of small and smart exercises together with ‘real-
life’ simulations and interviews are an optimum package for evaluating the results of the intervention
(assuming there are available resources). Using the above techniques, we could detect better if the
trainees discovered things about them that they were not aware of, or if any basic behavior change
took place because of the training. Of course, the standard methods of evaluation will always be there:
questionnaires before and after the training where trainees rate initially their “readiness level” and
record any possible progress afterwards, open-ended questions where they can describe freely the
effectiveness of the intervention in certain topics etc.
