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JIMINY SELF-HELP HANDBOOK 18

Showing genuine interest in others: Skill at conveying genuine interest in other people; being authentic
in showing care, concern, and curiosity in other people; skill at making others feel important. A critical
skill in socializing and appealing to relationship.

Having insight into what others value: Having a strong, intuitive understanding of other people and
what is important to them; skill at discerning what others value without them having to say what it is;
interpersonal perceptiveness.
Being sensitive to others’ feelings: Skill at understanding others’ emotions and empathizing with them.

Building rapport and trust: Skill at building harmonious and sympathetic relationships with others; skill
at conveying trust in others as well as causing them to feel that one can also be trusted; establishing
trustful connections with others.
Building close relationships: The ability to create trusted friendships and close relationships with other
people; skill at sustaining intimate and friendly relationships with others over a period of time.

Convincing people to help you influence others: Skill at enlisting others’ support and assistance in
influencing others; skill at building agreement and cooperation and a unified sense of purpose,
particularly in approaching others and trying to persuade them as well. The most critical skill in the
influencing technique of alliance building.
Resolving conflicts and disagreements among others: Skill at managing conflict; the ability to identify
core issues, find creative and mutually acceptable solutions, and reduce the emotion in situations that
prevents resolution; skill at mediation.

Supporting and encouraging others: Skill not only at helping and encouraging others but conveying
that attitude as well; giving aid or assistance to others; and promoting, advancing, inspiring, or
stimulating others and encouraging them to forge ahead.

While the above describe qualities and skills executive should possess to lead effectively it’s more than
clear that any worker who has or can be trained I those skills will have a successful working life even
he will not climb the stairs of hierarchy.

Communication
It is about being persuasive, well presented, and objective. People having good level in this
competence can adapt to the emotional context of the exchange. They acknowledge and demonstrate
empathy and appreciation of others' views or issues but also keep focus on attaining the objective of
the communication.

Conflict Management

In general, it refers to the ability to recognize, prevent or manage areas of conflict to a positive
resolution. For high-skilled workers, that means they:

• Meet potential or actual conflict from a point of knowledge and strength
• Have the ability to read underlying emotions within groups
• Are open-minded and willing to embrace different perspectives.