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JIMINY SELF-HELP HANDBOOK 21

Level of the class matrix:

0-4 The student needs to deeply study these
contents, as well as guidance and assistance by
the trainer
5-6 The student will benefit from studying these
contents, improving his/her knowledge
regarding certain topics and learning new things
7-8 The student only needs to study several specific
contents of this module
9-10 The student does not need to study these
contents

5.2. Final Assessment

Question 1

A client has stated several issues regarding the last service provided by your company. You are not sure,
of all your employees and colleagues, who was in charge of this service, and thus you do not have all
the information about it and cannot solve the problem. What do you do?
a) You wait until the person in charge solves the problem by himself/herself, forgetting about it

b) You call a meeting for tomorrow and try to solve the issue

c) You arrange a virtual meeting for the next hour using an online platform and try to solve the issue
d) You call the client and try to solve the issue by yourself

Question 2
You gather with a few colleagues and decide to start your own entrepreneurial path. In order to begin
your activity, you need some kind of software to generate documents and other written matters. What
do you do?

a) To buy a paid software

b) To use a free option for now, and then, if desired, to jump into a paid version
c) To freely obtain paid software in an illegal website

d) We do not actually need to use any software, we will work by hand

Question 3

You are in charge of the social media of a given enterprise. Your boss asks you to provide a fresher look
to the brand image, as the different platforms and social media websites are not actually being used
now and the content showed in them is of poor quality. What do you do?