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JIMINY SELF-HELP HANDBOOK 3

1. GENERAL INFORMATION

1.1. Aim of the Module
The aim of the module is to present the part of Emotional Intelligence competences and skills related
to the Social aspects of it. The Social Competences our target group needs to develop, to improve its
position in the labour market. The same time it will facilitate the adult educators in their day-to-day
efforts to educate the targeted population in the required fields.

As mentioned in module 1.1 there are two key competencies in EI: The Personal and the Social one
and each of them has 2 core skills/aspects.

Self-awareness Self-Management
Personal Competence =
Do I accurately Am I managing my
My ability to maintain awareness of perceive & understand emotions & behaviors
my emotions & manage my behavior my emotions? productively?

Social Competence = Social Awareness Social Management
My ability to understand others Do I accurately How do I impact
(including their moods, behaviors & perceive & understand others?
emotions) in order to improve the emotions and Do I work with others
relationships behaviors of others? effectively?

Following Goleman’s definitions, the Social Competences are analyzed further to the below areas.

• Social Awareness (what we need to know -understanding, what we see). For this Competence we
will refer to:
o Empathy
o Organizational Awareness
o Service Orientation
• Social/Relationship Management (what we need to do -actions, changing behaviour). For this
Competence we will refer to:
o Influence and Leadership o Conflict Management
o Developing Others o Building Bonds
o Communication o Teamwork and Collaboration
o Change Catalyst

1.2. Learning Objectives
A. Understand the importance of the Social Competences in Emotional Intelligence
B. Understand the role of Empathy in working environments
C. Learn basic techniques to improve Empathy in our target group of trainees
D. Provide examples of empathic workers of our target group
E. Understand how Organizational Awareness can relate to our target group
F. Provide examples of Action Planning for the improvement of EI competencies